Prerequisites
There are no prerequisites for this course.
Curriculum Description
This course covers the fundamentals of computer hardware and software as well as advanced concepts.
Students who complete this course will be able to describe the internal components of a computer, assemble a
Computer system, install an operating system, and troubleshoot using system tools and diagnostic software.
Students will also be able to connect to the Internet and share resources in a network environment.
Curriculum Objectives
The primary objective of this course is to help students prepare for entry-level positions in the ICT field. Job titles include enterprise technician, IT administrator, field service technician, call center technician, help desk technician, and PC or support technician.
In addition, the curriculum helps students gain confidence with the components of desktop and laptop computers by teaching the proper procedures for hardware and software installations, upgrades, and troubleshooting.
After completing the IT Essentials: PC Hardware and Software course, students will be able to complete the following tasks:
- Define information technology (IT) and describe the components of a personal computer
- Describe how to protect self, equipment, and the environment from accidents, damage, and contamination
- Perform a step-by-step assembly of a desktop computer and install and navigate an operating system
- Explain and perform preventive maintenance
- Explain the steps of the troubleshooting process and perform basic troubleshooting
- Upgrade or replace components of a laptop, printer, or scanner based on customer needs
- Configure computers to attach to an existing network
- Implement basic physical and software security principles
- Apply good communications skills and professional behavior while working with customers
- Assess customer needs, analyze possible configurations, and provide solutions or recommendations for hardware, operating systems, networking, and security
PC Hardware and Software Outline
This course provides an introduction to the ICT industry and in-depth exposure to personal computers, hardware and operating systems. Students learn the functionality of various hardware and software components and best practices in maintenance and safety issues. Through hands-on lab activities, students learn how to assemble and configure computers, install operating systems and software, and troubleshoot hardware and software problems.
Part 1 - Fundamentals Chapter Outline
Chapter 1. Introduction to the Personal Computer
Chapter 2. Safe Lab Procedures and Tool Use
Chapter 3. Computer Assembly - Step-by-step
Chapter 4. Basics of Preventive Maintenance and Troubleshooting
Chapter 5. Fundamental Operating Systems
Chapter 6. Fundamental Laptops and Portable Devices
Chapter 7. Fundamental Printers and Scanners
Chapter 8. Fundamental Networks
Chapter 9. Fundamental Security
Chapter 10. Communication Skills
Part 2: Advanced Chapter Outline
Chapter 11. Advanced Personal Computers
Chapter 12. Advanced Operating Systems
Chapter 13. Advanced Laptops and Portable Devices
Chapter 14. Advanced Printers and Scanners
Chapter 15. Advanced Networks
Chapter 16. Advanced Security